นโยบายการรักษาความปลอดภัย

The website www.thaiwareshop.com recognizes the importance of security for customers who conduct purchasing transactions with us. Therefore, we have established the following website security practices currently in operation:

1. Our website operates computer hardware, software, and Outsourcing Contracts in compliance with legal requirements.
2. We have clearly defined access rights to information on the website's system for our company employees.
3. We use antivirus software and update it regularly, utilizing Avira Endpoint Security with daily updates.
4. We perform regular virus scans on computer systems and data storage devices.
5. We perform regular backups of important data and software once a week.
6. We regularly update our security and authentication technologies.
7. In case you have any questions regarding the security of our website, you can contact our specifically assigned system security personnel at info@thaiware.com or call +662 635 0455 ext. 1.

To protect the rights of complainants and informants acting in good faith, www.thaiwareshop.com will conceal the name, address, or any information that can identify the complainant or informant, and will keep their information confidential. Only those strictly responsible for investigating the complaints will have access to such information.

Those who receive information from performing duties related to complaints have a duty to keep the information, complaints, and documentary evidence of complainants and informants confidential. It is prohibited to disclose information to other unrelated persons unless required by law.

Actions upon Receiving a Complaint

www.thaiwareshop.com will immediately consider the received complaints and notify the relevant departments to investigate the facts regarding the complaint and take appropriate corrective action. www.thaiwareshop.com will periodically track the progress, and the relevant departments will notify the complainant of the results within an appropriate timeframe at no cost.

Complaint Channels

Complainants must specify the details of the complaint along with their name, address, and reachable phone number, and send it to www.thaiwareshop.com through 5 channels as follows:

Channel 1: Line Official (Line@)

@thaiwareshop

Channel 2: Postal Mail

You can report complaints by mail, addressed to www.thaiwareshop.com and sent to the address of

Thaiware Communication Co., Ltd.
Head Office, No. 3 Rajanakarn Building, 21st Floor, Zone A/W, South Sathon Rd., Yan Nawa, Sathon, Bangkok 10120.

External Dispute Resolution Mechanisms

If the dispute resolution process by the operator is unsatisfactory, customers can use external channels to resolve the dispute by contacting:

Department of Business Development, Ministry of Commerce

563 Nonthaburi Road, Bang Krasor, Mueang, Nonthaburi 11000
Tel. 0-2547-5960 Fax. 0-2547-5973 (e-Commerce Division)
Website : www.trustmarkthai.com
Email : e-commerce@dbd.go.th

www.thaiwareshop.com  would like to inform you of our website's policy regarding the confidentiality of the information of customers or any persons visiting our website as follows:

Visiting www.thaiwareshop.com

You can visit the www.thaiwareshop.com website to search for IT products and our various services without having to provide your personal information to the website. If you wish to receive news from us, you can register as specified by us. You can cancel receiving news by sending an email to info@thaiware.com.

Our website is continuously being improved. We may use software and equipment to collect data regarding the browsing behavior of visitors to our website. We will use this data to improve the website to reach our target audience efficiently. The collected data includes [1) Date and time of website visits 2) Web pages viewed 3) Time spent visiting 4) Types of searches 5) Internet Service Provider and 6) Visits to various websites before and after visiting our website].

www.thaiwareshop.com may monitor the browsing behavior of customers who are website members and use various services. As part of the website's security process, we may use a "Cookie" system to verify the authenticity of website visitors. A "Cookie" is information sent from the website to the visitor's computer while the visitor is viewing our website. "Cookies" are installed by our website, which will store your following information:

• IP Address
• Type of Browser used for access
• Web Pages visited
• Access Time
• Referring Website

Collection and Retention of Personal Information

Information related to customers of the www.thaiwareshop.com website will be used strictly for our operational purposes and in accordance with the law. This includes improving service efficiency, designing better products or services, and offering special deals that meet customer needs. Customer information will not be used, collected, or retained for purposes other than those intended.

However, if we need to collect information without the aforementioned purposes, we will collect your personal information by requesting it directly from you.

If you choose to provide personal information as follows through the product ordering process:

• First and Last Name
• Address
• Email, Telephone number or Fax number
• Mobile Phone
• Home/Office Phone

to our website, as well as any business activities or transactions you make with us, we will keep that information confidential and comply with the law.

Information about our customers will be collected and retained as long as we and you still have business contacts. Furthermore, when you send us an email, we will retain the content of the email, the email address, and the email correspondence to answer your inquiries, for follow-up necessities, and to verify whether the interactions regarding your inquiries have been resolved.

Disclosure of Personal Information

The www.thaiwareshop.com website will not forward or sell your personal information to other third parties for unauthorized use. In addition, we will not disclose your personal information to any other organization unless:

1. You have requested and authorized our website to do so.
2. The transmitted information is intended to help successfully complete your transaction.
3. The disclosure of information is permitted by law or required by law. For example, the www.thaiwareshop.com website may be required to disclose information about our customers pursuant to a court order, subpoena, or other competent legal authorities.

The www.thaiwareshop.com website may enter into agreements with third parties to develop and maintain our e-commerce systems and allocate resources or services on our behalf. Third parties operating for us or on our behalf must agree to keep customer information of the www.thaiwareshop.com website confidential and are bound by applicable laws. Whenever the www.thaiwareshop.com website hires any other organization to support our services, those organizations must comply with our confidentiality standards as well.

However, in the event that the www.thaiwareshop.com website enters into joint marketing agreements and/or joint sales promotions with third parties to attract new customers, and if you sign up as a new customer member with the www.thaiwareshop.com website as a result of such actions, we reserve the right to confirm to that third party that you are also a member or customer of ours.

Security Process for Data Protection

The www.thaiwareshop.com website will strictly maintain security standards for the purpose of preventing damage or unauthorized access to your personal information.

Maintaining Data Accuracy

The www.thaiwareshop.com website has procedures in place to ensure that your information is accurate, up-to-date, and complete in accordance with business standards. In addition, we also have processes for correcting erroneous information at your request.