ซอฟต์แวร์ (Software)

โซลูชันตามแบรนด์ (Brand-Specific Solutions)

โซลูชันตามการใช้งาน (Specialized Solutions)

ข่าวสาร

บทความ

ติดต่อเรา

นโยบายการรับประกันซอฟต์แวร์ลิขสิทธิ์ โปรแกรมแท้
(Licensed Software Guarantee Policy)

Language

ไทย

English

1. Shipping Conditions

For products delivered via online system

The company delivers products only after payment verification is complete.
Products will be delivered exclusively to the email address the customer used for ordering in the system.

For products delivered via physical shipping services

The company delivers products only after payment verification is complete.
The company ships products via post, special delivery, etc., once a day (for non-online products) from Monday to Friday, excluding public holidays.
Once the product has been successfully dispatched through the service provider, our staff will send a delivery confirmation along with the Tracking Number via the email used for ordering. (Check EMS Parcel)

2. Responsibility for Delivery

For products delivered via online system

For certain products, the company reserves the right to delay delivery beyond the specified time, but not exceeding 3 business days, and will inform the customer of any impending delays.
If the customer provides an incorrect email address for online delivery, the company will not assume any responsibility for products sent to the wrong destination.

For products delivered via physical shipping services

In the case of postal delivery, Thailand Post Co., Ltd. will be responsible for any damages incurred. For special deliveries and others, the responsibility lies directly with the respective service provider.
In the event of product damage during EMS delivery by Thailand Post Co., Ltd., they will provide compensation up to 2,000 baht. The company will refund this to the customer upon receiving the compensation from Thailand Post Co., Ltd. This also applies to other special delivery services according to the service provider's conditions.
If the product is returned to the company due to incorrect information provided by the customer, the customer must pay the shipping cost for redelivery.

3. Product Exchange Policy

To ensure your maximum satisfaction, please check the condition of the product upon receipt. If you find any errors caused by the company, you can exchange the product by following these steps:

For products delivered via online system

Please contact the company to exchange the product within 1 day of receiving it, providing your order number and the reason for the exchange.
Return the product to the company via a trackable channel, such as EMS. The customer will bear the shipping cost (in the case that the product was shipped from the company as a parcel).
The returned product must be in the same condition and complete in quantity as received, including all manuals and accessories originally sent by the company.
Once the company receives the product and verifies the reported error, we will exchange the product for you as agreed upon.

For product returns or exchanges, please contact:

LINE Official Account (บัญชีไลน์ธุรกิจ) : @thaiware.shop
+662 635 0455 ext. 1

Conditions for Product Exchange

The company reserves the right to exchange the product only in cases where the product has a defect caused by the company or if the wrong product was sent.
The company will only exchange for a new item of the exact same model. If the original model is out of stock, the company will issue a refund or offer a similar product as a replacement.

4. Product Warranty Policy

Products purchased from the website www.thaiwareshop.com are guaranteed against damages resulting from normal use only. The warranty period depends on the type of product. If a product is damaged, please contact the company to send it for repair or exchange via the following channels:

LINE Official Account (บัญชีไลน์ธุรกิจ) : @thaiware.shop
+662 635 0455 ext. 1

Procedures in Case of Receiving a Damaged Product

Send the product to the manufacturer for inspection and repair.
If it cannot be repaired, it will be exchanged for a new product of the same model.
If the original product has been discontinued, the company will offer you another product with similar or better features. You will need to pay the price difference, which the company will inform you of before every product exchange.